Frequently Asked Questions

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Question List

Q:

How long does it take for a vehicle to be transported?

A:

Transit time varies depending where your vehicle is being transported to & from. For instance, from Florida to Las Vegas, it takes approximately 8 to 12 business days for your car to be transported.

Q:

Can I put items in the car?

A:

It is against FMCSA regulations for carriers to transport personal possessions within a vehicle. Carriers risk fines for transporting any personal possessions. In addition, our insurance typically does not cover the loss or damages of personal possessions included in the vehicle that's being shipped.

Q:

How do I know the status of my vehicle?

A:

Dispatcher contacts you 24 hours before pick-up and delivery. You may also contact the dispatcher at any time while your vehicle is in transit.

Q:

How do I prepare my vehicle?

A:

Remove or secure any loose parts, fog lights, wide mirrors, mufflers, etc. If possible, remove or lower the antenna. Seal or repair any tears or open seams on convertible tops to prevent fast moving air from causing any further damage. Gas level in vehicles should be about 1/4 filled. Exceeding 1/2 a tank of gas level will increase the weight to transport the vehicle.

Q:

How can I pay?

A:

Cashier's check, money order or cash are to be paid to the driver on pick-up or delivery.

Q:

Will my vehicle stay on the truck at all times?

A:

Yes. Unless in certain circumstances where the driver needs to rearrange the vehicles for pick-up/delivery.

Q:

How many days in advance do I need to place my order?

A:

We would need 10 - 15 days prior the needed pick-up date.

Q:

How do I know if my residential area is inaccessible for pick-up/delivery?

A:

We will notify you 24 hours prior to pick-up/delivery date. We cannot enter any gated communities or round-abouts. Residential areas with narrow roads and many trees and/or power lines are impossible to reach. In that case, drop offs/pick-ups are done as close as possible to the address given. An arrangement of an appropriate location such as wide/major street crossings or big shopping centers will need to be made in order for pick-up/delivery to be possible.

Q:

What do I do if I'm not available at the time/day that my vehicle is scheduled for delivery?

A:

Please have a friend or relative ready and informed of delivery information as well as providing us with their name and phone number. Advise them beforehand that they will need to sign a bill of lading which also includes an inspection report that the vehicle arrived the same way it was shipped.

Q:

Why does it cost more to ship a larger vehicle?

A:

Larger vehicles (trucks or SUVs) take up more space on the trailer opposed to an averaged sized vehicle (sedan).

Q:

During transit, is my vehicle insured?

A:

Yes! Without a doubt your vehicle is insured. Please see our Certificate of Insurance under our Documents section.

Q:

What do I do if my vehicle is delivered with damages?

A:

No claims for damage will be allowed unless noted immediately upon delivery. All claims by shipper and/or owner are subject to a $200.00 deductible. Any claims that are pursued by court must be filled in Miami Dade County.

Q:

Is insurance, title, registration, etc., needed in order to ship my vehicle?

A:

No, no paperwork is needed. Only a signature on the bill of lading is needed at time of pick-up.

Q:

What happens once my vehicle is ready for pick-up?

A:

24 hours prior to pick-up, you will receive a phone call from the dispatcher stating an estimated time of arrival and if another location needs to be arranged in order to load your vehicle. A bill of lading needs to then be signed after inspection has been completed and before the vehicle is loaded onto the trailer. The opposite occurs when your vehicle is being delivered.